Welcome To The SacredHavens Support Center

Welcome to the SacredHavens support center. Here you’ll find quick answers to our most common questions about orders, payments, shipping, delivery, and product care.

If you still need help, please contact us at support@sacredhavens.com.

For order-related questions, please include your Order Number and the email address used at checkout so we can help you faster.

💳 Ordering & Payments

Q: How Do I Apply A Discount Code?

Applying your discount code is simple.

1. Add your desired items to your cart and proceed to checkout.

2. On mobile, tap “Show order summary” at the top of the checkout page. Enter your discount code in the box provided, then tap the arrow to apply it.

3. On desktop, you’ll see a “Discount code” box on the right side of the checkout page. Enter your code and click “Apply.”

4. Your total will update automatically before you complete your order.

Q: What Payment Methods Do You Accept?

We accept a range of secure payment options, including:

• PayPal

• Major credit and debit cards, including Visa, Mastercard, American Express, and Diners Club

• Apple Pay

• Google Pay

All payments are processed securely at checkout.

Q: How Much Is Shipping?

We currently offer Free Worldwide Shipping on all orders. There are no hidden shipping fees or extra delivery charges added at checkout.

📦 Shipping & Delivery

Q: Do You Offer International Shipping?

Yes, we ship worldwide. To ensure your handcrafted items arrive safely and efficiently, we work with a dedicated network of specialized international shipping partners. Your order will be carefully packed, secured, and dispatched from our fulfillment center closest to the item's origin.

Q: How Long Does Shipping Take?

Because each piece is handcrafted by traditional artisans and undergoes a sacred consecration ritual before journeying to you, processing may take a few days. Once shipped, standard delivery typically takes 10–15 business days, depending on your location and local carrier conditions.

Please note that international shipments may occasionally experience delays due to customs processing, holidays, weather, or carrier backlogs.

Q: How Can I Track My Order?

Once your order has shipped, you will receive a shipping confirmation email with your tracking number. You can use the tracking number to follow your package through the tracking link provided in the email, or through a universal tracking platform such as 17track.net.

Q: Why Isn’t My Tracking Information Updating?

Tracking information may take 24–48 hours to update after your tracking number is issued. It is also normal for international packages to go a few days without a new scan while they are moving between global shipping hubs or customs checkpoints. If your tracking has not updated for several days, feel free to contact us at support@sacredhavens.com, and we’ll help look into it.

Q: I Only Received Part Of My Order. Why?

Some orders may ship in separate packages, especially if they include multiple items from different collections—such as heavy sacred statues, delicate micro-Thangka necklaces, energy bracelets, or incense rituals.

This helps us pack each sacred item with the utmost protection and deliver them as quickly as possible. Each package will have its own tracking number, sent to your email as soon as it ships.

🔄 Order Changes & Cancellations

Q: Can I Change My Shipping Address Or Order Details?

Order changes are highly time-sensitive. If you need to update your shipping address, name, product option, quantity, or other details, please email us as soon as possible at support@sacredhavens.com with the subject line: Urgent: Order Modification

Please include:

• Your Order Number

• The email address used at checkout

• The exact change you would like to make

We can only make changes if your order has not yet entered the fulfillment or shipping process. Once an order has been dispatched, we are unable to modify the shipping address or order details.

Q: Can I Cancel My Order?

If your order has not yet been processed or entered the fulfillment stage, we may be able to cancel it for you. Please contact us as soon as possible at support@sacredhavens.com with your Order Number and checkout email.

Once an order has been processed or dispatched, we are unable to cancel it. In that case, you may contact us after delivery to review available return options according to our Return Policy.

🛡️ Damaged, Defective, Or Incorrect Items

Q: My Order Arrived Damaged, Defective, Or Incorrect. What Should I Do?

We take immense pride in the craftsmanship of our sacred items and pack them with extreme care. However, if your order did not arrive as expected, we will do our best to make it right immediately.

Please contact us at support@sacredhavens.com within 48 hours of delivery and include:

1. Your Order Number

2. The email address used at checkout

3. A clear description of the issue

4. Clear photos or a short video showing the damage, defect, or incorrect item

5. A photo of the shipping label on the original package

Our team will review your case and provide a replacement, refund, or another suitable solution based on the situation.

🏔️ Product Use & Care

Q: How Should I Care For My Sacred Statue?

Place your statue in a clean, elevated, and respectful space, such as a home altar, mantle, or a quiet corner of your living area. To maintain its vintage luster, gently wipe it with a soft, dry microfiber cloth. Avoid using harsh chemicals, liquids, or abrasive materials that could compromise the handcrafted metalwork or mineral pigments.

Q: How Should I Care For My Thangka Necklace?

Our micro-Thangka necklaces are protected by a high-transparency shield, but they are still delicate works of art. To protect the hand-painted mineral pigments and vintage metal frame, please remove your necklace before showering, swimming, or sleeping. Keep it away from prolonged direct exposure to heavy moisture or perfumes.

Q: How Should I Use And Care For My Blessed Bracelet?

Our energy bracelets are crafted from natural materials like sandalwood, bodhi seeds, and healing crystals. Over time, natural wooden beads will develop a beautiful unique patina from the natural oils of your skin. To preserve their spiritual energy and physical integrity, avoid submerging them in water, and roll them gently onto your wrist rather than pulling excessively on the cord.

Q: How Should I Use Tibetan Incense Safely?

Always burn incense in a well-ventilated area and place it in a suitable incense burner or holder on a stable, heat-resistant surface. Never leave burning incense unattended. Keep it away from drafts, children, pets, and any flammable materials like curtains or paper.

Q: Why Do Handcrafted Items Have Minor Variations?

Because every single item at SacredHavens is 100% meticulously handcrafted by traditional artisans using natural minerals, wood, and metals, slight variations in color, texture, and detail are entirely normal. These are not flaws; they are the unique marks of human touch and proof of an authentic, non-mass-produced piece of heritage art.

📩 Account & Communication

Q: I Didn’t Receive My Order Confirmation Email. What Should I Do?

Order confirmation emails are sent automatically right after purchase. If you don’t see yours, please check your spam, junk, or promotions folder first. If you still can’t find it, contact us at support@sacredhavens.com with the name and email address used at checkout, and we’ll help resend your order information.

Q: I Didn’t Receive My Tracking Number. What Should I Do?

Tracking numbers are automatically sent once your order has been processed, blessed, and shipped. If you have not received your tracking email within the expected timeframe, please check your spam or junk folder first. Still missing it? Contact us at support@sacredhavens.com with your Order Number or checkout email, and we’ll help you locate your tracking details.

Q: How Can I Contact SacredHavens?

You can contact our dedicated support team at:

• Email: support@sacredhavens.com

For faster assistance, please include your Order Number and the email address used at checkout. Our team will do our best to respond as quickly as possible to guide and assist you.